If you don’t like promotional SMS and calls from telemarketers that keeps disturbing you every now and then, you can register for DND (Do Not Disturb) service initiated and operated by the Telecom Regulatory Authority of India (TRAI) that would take care that no further promotional calls or SMS are delivered on your number. If any cellular service provider or merchants still violate the rule then they can be claimed compensation for it.
How to Register for DND Service?
For registering into DND service, follow either of the steps mentioned below
- Call your service provider‘s customer care and request for activation of DND service
- SMS ‘START DND‘ to 1909 from the number you want to activate DND
After following the above procedure, your request will be processed and DND service will be activated within 45 days. Alternatively, to activate DND with only a single bank or insurance company, you can check out this list.
How to Check if DND is Activated?
If you have already requested for DND activation and want to check if its been activated on your number, then you can check it out by visiting this page.
What if you still get Calls/SMS?
If you notice that even after activation of DND service, you are getting unsolicited calls then you can register a complaint with your service provider against the telemarketer and they are liable to a penalty of up to Rs. 5000 per Call/SMS they send on your number.
Here is what TRAI says in this regards:
There is a provision for disconnection of the telemarketer telephone number / telecom resource if the UCC is sent even after levy of Rs.500/- & Rs.1000/- tariff. In case of non-compliance to the Telecom Unsolicited Commercial Communications Regulations, 2007, the Service Provider is also liable to pay an amount by way of financial disincentive, not exceeding Rs.5000/- for first non-compliance of the regulation and in case of second or subsequent such non-compliance, an amount not exceeding Rs.20,000/- for each such non-compliance.
So, do not forget to report if you are still being disturbed by the telemarketer.